At J.Tyler, we want you to be completely satisfied with your purchase!

Therefore, if you are dissatisfied with your jewelry, we offer exchanges or store credit on all standard, in-stock (non-customized) orders. Returns and exchanges are only available under the following conditions, which are strictly observed: 

• All returns and exchanges must be sent back to J.Tyler within 7 days of delivery
• When returned, all items must be in their original packaging and without wear (free of any scratches or other damage).
• Customers are responsible for return shipping costs, and all return shipments must have appropriate shipping insurance and tracking. 
• Original shipping charges will be deducted from the store credit received. 

To start a return or exchange, please email J.Tyler within 7 days your purchase was delivered. Please include your order number and the reason for the return or exchange. Please allow 48 hours for a response, and you will receive a confirmation number with instructions for a return or exchange. 

Returns Address:

J.TYLER

BOX 108

303 West Lancaster Ave

Wayne, PA

19087

​Please note: All special orders, custom pieces, out-of-stock pieces, and all items purchased on sale are  FINAL SALE. Custom pieces include, any alterations and/or modifications requested by the customer. A special order includes any made-to-order, custom piece for the customer.